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Working the Phones: Control and Resistance in Call Centres


Manufacturer: Pluto Press

Product Information

"Over a million people in the UK work in call centres, and they have become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions.
For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this raises, such as the destruction of a unionised workforce, isolation and alienation, and the ominous proliferation of surveillance and control which affects the mental and physical wellbeing of workers.
By applying a sophisticated, radical analysis to an international twenty-first-century phenomenon, Working the Phones opens a window onto the methods of resistance that are developing on our office floors."

Jamie Woodcock. Pluto Press, 2017.

Product Code: 9780745399065

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